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Here are some frequently asked questions. Please check before contacting us.

About our products

Q.I would like to know the procedure of care.

Q.Where should I use horse oil?

Ordering at the official online store

Q.I cannot log in to My Page.

Q.I forgot my password.

Q.Credit card payment fails and purchase cannot be completed.

Q.During the shopping process, I received a message that said, “Illegal page transfer.

About telephone orders

Q.What payment methods are available?

Q.I want to order a sale product I saw in the newsletter over the phone.

Returns and Exchanges

Q.I want to change or cancel an order.

Q.I want to return a product.

Q.I want to exchange

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